Quicklinks
- Volume 2
  - Number 2 (2009)
- Volume 3
  - Number 1 (2010)
  - Number 2 (2010)
- Volume 4
  - Number 1 (2011)
  - Number 2 (2011)
- Volume 5
  - Number 1 (2012)
- Volume 6
  - Number 1 (2013)
   
Article Info
Volume 3 Number 1 (2010)
USING CRITICAL INCIDENT TECHNIQUE TO IDENTIFY THE EFFECT OF SERVICESCAPE FAILURE AND THE EFFECTIVENESS OF RECOVERY STRATEGY ON DINING EXPERIENCE
Author : Chua Bee Lia, Boo Huey Chern, M. Shahrim AbKarim, Mohhidin Othman and Sridar Ramachandran
Author's Affiliations : Universiti Putra Malaysia,
Advisors : Assoc. Prof. Doris Pamela Alexius, DBA (Newcastle, Aust) Prof. Atiya Ab Sallam, MBBS (UM), MPH (UM), MSc (Lond) Prof. Azrin E Ariffin, PhD (City Lond) Assoc. Prof. Chen Won Sun, PhD (Kentucky) Foo Ji Jinn, PhD (NTU, S'pore) Prof. Hamdan Mohd Noor, DPhil (Oxon) Dato' Prof. Jamaludin Mohaiadin, EdD (Pittsburgh) Assoc. Prof. Mak Kok Fee, PhD (Qlds, Aust) Prof. Emeritus Muhamad Awang, PhD (Sheffield) Assoc. Prof. Tan Saw Poh, DBA (UniSA) Assoc. Prof. Tey Kim Kuan, PhD (Lond) Tie Hui Hui, PhD (USM) Prof. Vijeyaratnam Thambyrajah, PhD (Herriot Watt)
Formats available : PDF (English) |
HTML (English)
You have : FREE Access
 
Home| Volume 3 Number 1 (2010)
Download PDF